Frequently Asked Questions
Everything you need to know about Pitchroom
Getting Started
How do I upload my pitch deck?
After signing up, click "Upload Pitch Deck" and select your existing PDF or PowerPoint file. Once uploaded, your deck is ready to share securely with investors in seconds.
What file formats can I upload?
You can upload PDF and PowerPoint files. We preserve your existing design and branding exactly as you created it.
How long does it take to set up?
Most users are up and running in under 5 minutes. Upload your existing pitch deck, customize sharing settings, and start sending secure links to investors.
Features & Functionality
What analytics do I get?
Track who viewed your deck, how long they spent on each slide, which sections generated most interest, and get real-time notifications when investors engage.
Is my data secure?
Absolutely. We use bank-grade encryption, secure cloud hosting, and comply with SOC 2 Type II standards. Your sensitive information is always protected.
Can I collaborate with my team?
Yes, invite team members to manage and review your pitch deck. Set permissions for viewing or admin access as needed.
What file formats are supported?
Upload PowerPoint or PDF files. We also support various document formats for your data room.
Pricing & Plans
What's included in each plan?
Standard (€29): Basic features for individual founders. Advanced (€99): Full features for small teams. Scale (€299): Enterprise features for larger organizations.
Can I change plans anytime?
Yes, upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing differences.
Do you offer annual discounts?
Yes, save 15% with annual billing on all plans. We also offer special pricing for startups in accelerator programs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for annual subscriptions. All payments are processed securely through Stripe.
Technical Support
How do I get support?
Reach out via our help center, email support@pitchroom.net, or use the chat widget. We typically respond within 4 hours during business hours.
Do you offer training or onboarding?
Yes, we provide personalized onboarding sessions, video tutorials, and best practice guides to help you get the most out of Pitchroom.
What browsers are supported?
Pitchroom works best on modern browsers: Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Privacy & Compliance
Are you GDPR compliant?
Yes, we are fully GDPR compliant. You have full control over your data, and we provide tools for data export and deletion upon request.
Where is my data stored?
Data is stored securely in EU and US data centers with AWS. We maintain regular backups and ensure 99.9% uptime reliability.
Can I delete my account and data?
Absolutely. You can delete your account and all associated data at any time from your account settings, or contact our support team.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help.